Shipping policy

Thank you for shopping with Yoursmiile! We want your order to reach you safely and on time. Please read our shipping policy below.

Delivery Time

Orders are delivered within 5 to 7 days from the date you place your order. This includes the time needed to process, pack, and ship your order.

Order Processing

Once you place your order, we verify and process it as quickly as possible. You will receive an order confirmation by email right after you check out. Orders placed on weekends or public holidays are processed on the next working day.

Order Tracking

When your order ships, we will send you a shipping confirmation with a tracking number and link by email [and SMS/WhatsApp]. Tracking details can take 24 to 48 hours to update after dispatch. If you can’t track your parcel, write to us at [your email].

Delivery Address

Please double-check your shipping address and phone number before placing your order. Yoursmiile is not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you made a mistake, contact us as soon as possible; we can only change the address if the order has not yet shipped.

Delays

While we aim to deliver within 5 to 7 days, delays can sometimes happen because of courier issues, weather, public holidays, or other circumstances beyond our control. If your order is taking longer than expected, please contact us and we’ll help you track it down.

Damaged or Lost Packages

If your order arrives damaged, is incorrect, or is lost in transit, please email us at [your email] within [48 hours / 7 days] of delivery (or of the expected delivery date, for lost parcels) with your order number and clear photos of the item and packaging. We will resolve it with a replacement or refund, as per our Refund Policy.

Shipping Locations

We currently ship to India. Delivery times for locations outside this region may vary and will be communicated at checkout.