Refund policy
Thank you for shopping with Yoursmiile.
No Returns and No Refunds
Yoursmiile does not offer returns or refunds. Once an order is placed and shipped, it cannot be returned or refunded.
By purchasing from us, you agree to the terms below. Instead, we offer a 5-day replacement (exchange) policy for eligible cases, as explained below.
5-Day Replacement Policy
If there is a problem with your order, you must contact us within 5 days of receiving your product. Requests made after 5 days will not be accepted.
When You Are Eligible for a Replacement
We will replace your product only in the following cases:
- You received a damaged product.
- You received the wrong product.
- The product is not working properly.
Replacements are not offered for change of mind, wrong size or colour ordered by mistake, or because you simply no longer want the product.
Mandatory Unboxing Video
An unboxing video is mandatory for every replacement request. Without it, we will not be able to process your claim, with no exceptions.
How to record a valid unboxing video:
- Start recording before you open the package, with the sealed parcel and shipping label clearly visible.
- Record continuously, without cuts, pauses, or edits, until the product is fully removed from the packaging.
- Show the product clearly, including any damage or defect.
- Make sure the video is clear and well lit.
Documents Required for a Replacement Request
For a damaged or wrong product, please send:
- Unboxing video (full, uncut)
- Image of the outer box label (shipping label)
For a product that is not working properly, please send:
- Unboxing video (full, uncut)
- Image of the outer box label (shipping label)
- A video showing the product in use, demonstrating the problem. Please also include your order number and the name/phone number used for the order.
How to Request a Replacement
- If approved, we will ship your replacement. Delivery will take approximately 5 to 7 days from approval.
Important Conditions
- Incomplete requests (missing video, label image, or usage video) will be rejected.
- Videos that are edited, cut, or do not clearly show the issue will not be accepted.
- The product must be unused (apart from testing the fault), with all original packaging, accessories, and tags.
- Damage caused by misuse, mishandling, or normal wear and tear is not covered.
- Replacements are subject to stock availability. If the same item is unavailable, we will contact you to offer a suitable alternative.
- Yoursmiile’s decision on each replacement request is final.
- Email us at yoursmiile.store@gmail.com within 5 days of delivery.
- Attach all the required documents listed above.
- Our team will review your request and respond within [2 to 3 working days].
Cancellations
Orders cannot be cancelled once they have been shipped. If you wish to cancel before dispatch, contact us as soon as possible and we will do our best to help.
Contact Us
For any questions or replacement requests:
Email: yoursmiile.store@gmail.com